
10+ years of experience in Shared Services in various operational- and continuous improvement roles at management level. I developed and maintained Integrated Management System according to ISO standards. I’m Global Business Services professional (GBS) and PRINCE2 certified project manager with Six Sigma green belt. I’m an experienced Lean trainer with a passion for Business Intelligence (BI) and Robotics Process Automation (RPA).
My expertise is analyzing and designing Business Process Management (BPM) and automation by utilizing existing tools (SharePoint, VBA, Power Automate, Python) or creating a portfolio of collaborating RPA products (UiPath, Winshuttle) to maximize the return of investment by keeping development time and Total Cost of Ownership to the minimum.
PROFESSIONAL EXPERIENCE
Lean & RPA Consultant | Novacon Zrt
January 2019 – Present
– Managing end-to-end RPA projects, including opportunity identification and valuation, process understanding and documentation, automation design and development, implementation and support.
– Delivering training, facilitating and supporting cross-functional teams to continuously improve and redesign processes critical to high quality and efficiency.
Operational Excellence Consultant | CRH
September 2017 – December 2018
Documenting, analyzing and designing business processes, as well as and managing the implementation of process improvements, automations, IT and transition projects.
– Managed transition projects from stakeholder engagement to delivery.
– Designed and developed Business Process Management tools by utilizing the existing O365 resources (SharePoint, MS Flow, MS Forms, PowerApps), that meet specific business needs of finance, purchasing, HR and OH&S, such as electronic forms, workflows, ticketing system, third party assessment and IMS.
– Identified opportunities for automation and delivered the tailored solution based on the local business requirements and complexity, started from VBA Macros to RPA.
Operational Excellence Manager | Systemax Business Services
March 2016 – August 2017
Leader for process development and optimization, quality management, projects and performance management. (3 direct reports)
– Designed and implemented the process improvement strategy focusing on streamlining and automating processes, reducing cycle times and improving service levels in sales, customer services, purchasing and finance. Supported further scope extension and transitions from retained organization to SSC.
– Created a Continuous Improvement culture and engaged all employees with communication, visual management and trainings (principles of LEAN and Six Sigma) on different levels.
– Implemented and maintained Integrated Management System according to ISO 9001, 14001, 27001 and 50001 standards.
Service Level Manager | Systemax Business Services
November 2014 – February 2016
– Supported all shared services functions (sales, customer services, purchasing, and finance) and in-country contacts, to ensure that all processes directly impacting the performance are monitored, optimized and the split of activities between SSC and retained organization is optimal. Supported stakeholders in decision and managed additional transition projects accordingly.
– Worked with IT Business Analysts to ensure the system enhancements are supporting operational efficiency and needs.
Finance SME | Systemax Business Services
November 2013 – October 2014
– Working group leader of the European finance transformation project by giving End-To-End process and system expertise and managed assigned project group.
– Built professional relationships by explaining complex technical and process changes in terms that business partners understand.
Accounts Receiveables / Cash Team Leader | Acelity
January 2011 – October 2013
– Working group leader in a transition project from the Advantage Center (USA) to the Global SSC (Hungary) by learning, teaching and supporting assigned processes.
– Managed the day to day operation of the Accounts Receivable team after go-live (15 direct reports) and supported further transition projects and process improvements.
Accounts Receivables Team Lead | Flex
October 2008 – December 2010
– Managed the daily operation of the collections and cash application team (6 direct reports), in charge of ensuring that internal controls are implemented and followed.
– Key contributor / trainer in the transition of the AR activities from European Shared Services Center (Hungary) to Global SSC (India).
EDUCATION
Bachelor of Science in Economics (Commerce) | Budapest Business School
2005 – 2008
Commercial Management in Logistics | Budapest Business School
2003 – 2005
CERTIFICATES
PRINCE2 | Exin
Diploma in GBS | The Hackett Institute
RPA Developer Advanced| UIPath
Solution Architect | Winshuttle
Chartered Accountant | Penta Unio
Six Sigma Green Belt | Kvalikon
ISO Internal Auditor | Framework
Data Protection Officer | Infoszféra
